Frequently Asked Questions
Everything you need to know about bringing nature's beauty into your home.
How do I ensure my flowers stay fresh for as long as possible?
To extend the life of your blooms, trim the stems at a 45-degree angle upon arrival, place them in cool water with the provided flower food, and keep them away from direct sunlight and ripening fruit.
Do you offer same-day delivery for local orders?
Yes, we offer same-day delivery for local orders placed before 1:00 PM Monday through Saturday. Orders placed after this time will be scheduled for the following business day.
What is your return policy if I am unhappy with the quality?
At Renatos Florist, we take pride in our quality. If your flowers arrive damaged or wilted, please contact us within 24 hours of delivery with a photo, and we will provide a replacement or a full refund.
Can I customize a bouquet or home floral arrangement?
Absolutely! We specialize in bespoke designs. You can select the 'Custom Arrangement' option on our website or call our shop directly to specify your preferred colors and seasonal blooms.
Is my payment information secure on your website?
Yes, our store uses industry-standard SSL encryption to protect your personal and payment details. We accept all major credit cards, PayPal, and Apple Pay.
Will my arrangement look exactly like the photo on the website?
While we strive for accuracy, flowers are natural products and seasonal availability may vary. If a specific bloom is unavailable, our designers will substitute it with a flower of equal or greater value that maintains the style of the arrangement.