Returns & Exchanges

At Renatos Florist, we take pride in our floral craftsmanship and want you to be delighted with your arrangement. If your flowers do not arrive in pristine condition, please contact us within 24 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the floral arrangement and the packaging from multiple angles to help our team assess the quality concern.

• 2.
  Contact Customer Support

  Email our support team at [email protected] with your order number and the photos within 24 hours of receiving your delivery.

• 3.
  Review and Approval

  Our floral experts will review your claim and provide a resolution, such as a fresh replacement or a full refund, within one business day.

• 4.
  Eco-Friendly Disposal

  Since our products are perishable, there is no need to ship them back; simply follow our instructions for composting or recycling the materials.